Warranty Conditions for Labconsort BV
At Labconsort BV ("Labconsort"), we take pride in ensuring the quality of the laboratory equipment we offer.
Label Integrity To maintain the validity of your warranty and to ensure timely service, do not tamper with or remove any system labels, compliant labels, maintenance labels, or guarantee markings on our laboratory systems or instruments. Any alteration may result in delays in repair services or voidance of the warranty.
Used Equipment Warranty Labconsort does not provide a warranty on used equipment unless explicitly agreed upon in writing prior to purchase. The warranty period for used equipment, when applicable, is calculated from the date of delivery and covers the functionality of the purchased goods, specifically the components.
Warranty Exclusions The following items are excluded from any warranty coverage:
- Consumables, including disposables
- Lamps, batteries, and accumulators
- Liquids and filters
- Internal and external vacuum pumps
- Defects caused by misuse, visible damage, and/or normal wear and tear
Additionally, acid cabinets, flow cabinets, biological safety cabinets, powder extraction cabinets, and point extraction systems are sold without a warranty on filters. We recommend that purchasers obtain new filters in all cases.
Warranty Service In the event of a defect covered by warranty, Labconsort, at its sole discretion, will either repair the item or provide a replacement. If the cost of repair exceeds 15% of the item's value, Labconsort may offer an alternative solution.
If a malfunction occurs within the warranty period, Labconsort will first attempt to resolve the issue remotely. If remote resolution is not possible, the purchaser is responsible for shipping the goods, at their own expense, to Labconsort for repair. The equipment must be properly cleaned to eliminate any risk of contamination, and a clean declaration, issued by an authorized person, must accompany the shipment (a sample declaration is available from Labconsort).
Warranty repairs are generally conducted by Labconsort’s technical service team during regular business hours. Labconsort reserves the right to have warranty work performed by third parties if necessary or more practical.
If warranty work must be performed off-site, the purchaser may be responsible for any associated travel, accommodation, transport, packaging, and insurance costs, as well as the cost of test equipment and materials.
Should the equipment be found to have no defects upon inspection, the purchaser will be responsible for all costs incurred by Labconsort.
Warranty Limitations Warranty claims are void if the purchaser or a third party modifies, repairs, or misuses the equipment, fails to follow the manufacturer's instructions or user manual, or uses the equipment for unintended purposes. Software adjustments not performed by Labconsort will also void the warranty. Non-compliance with any obligations on the part of the purchaser will relieve Labconsort of its warranty obligations.
Labconsort's warranty fulfillment constitutes the full extent of its liability and compensation.
Extended Service Warranty Labconsort offers an optional Extended Service Warranty for eligible devices. After a comprehensive technical check, you will receive a fully certified and verified device, covered by a 90-day guarantee.
For an additional charge, warranty extensions are available:
- 6-month warranty for 60% of the list price
- 1-year warranty for 90% of the list price (Valid for countries within the EU).
By purchasing from Labconsort, you agree to these warranty terms and conditions, ensuring transparency and clarity in your transactions.